High Country Inn

We had to extend out reservation, due to the possible Air Canada strike. Mark did his best at attempting to keep us in the same room. This was not available. We checked our at 7:00 AM, Check out time is 11:00 AM. We booked a tour returned by 1:00 PM. Our room was not available. Given my husbands age he really required a rest. I had requested that they have our new room cleaned first. Once again Mark stepped in looked after this and we where settled in within in 10 minutes.

The room had lovely decor. It was very spacious and clean. The bathroom was pristine with the usual complimentary toilietries. The little balcony was great for a coffee in the morning or an eveing refreshment. The location was fantastic! Not quite in the centre of Banff making it a great spot to get a good night sleep. Restuarants, shops and public/tourisit transport were short walk away. It was the perfect location to stay in Banff.

Even after having received a notice about the upcoming reservation from Booking.com, when we arrived thr manager on duty said that the booking had been cancelled in March. This appears to have been a disconnect between the hotel and Booking.com due to a reclassification of rooms. The hotel was booked out but the manager was fantastic and reorganised a hotel executive into alternative accommodation and gave us an excellent room at the same cost as the one we had booked. He was so kind,cheerful and helpful as were all the staff during our stay. They made you feel like a friend.

Liked the lobby, warm and inviting, and the staff were super nice and very accommodating. Loved the tea and coffee always available in the lobby. The pool/hot tub area very nice view with large windows and very clean! It is in good proximity to the restaurants and shopping, while not being in a super busy spot.

Great location right on Banff Avenue and a short walk from shopping and restaurants. Also, the ski shuttles to Sunshine and Lake Louise stop right in front! Room (small suite) was great for two women traveling together. The kitchenette allowed us to make our own breakfasts while preparing for skiing and helped keep us on time. The locks for the basement ski lockers were complimentary.